Exchange or upgrade the jewellery item purchased. Customer can exchange the same within 30 days on presentation of Original Purchase Invoice and paying the differential amount, if any. Company has no policy of granting cash refund.
Gold jewellery can be exchanged either for gold jewellery or diamond jewellery. Diamond jewellery can be exchanged for diamond jewellery.
Damaged/soiled jewellery, customized jewellery and jewellery without Original Purchase Invoice may not be accepted for exchange.
Used jewellery item can be exchanged subject to quality confirmation by Cara Jewellers. Cara Jewellers reserves right to calculate the exchange value of the jewellery depending upon the evaluation and prevailing market value after deduction of manufacturing costs.
The risk of loss or damage to jewellery/diamond passes to customer upon delivery of jewellery/diamond item. Ownership in all goods remains with Cara Jewellers until full payment of all amounts due have been received. Customer will be responsible for safe custody and insurance of jewellery in his/her possession.
Quality certificate is based on the internal quality appraisal by Cara Jewellers.
Jewellery can be exchanged only within the same country of purchase.