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Information About Our Use of Cookies

Our website www.carajewellers.com (“our site”) uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device if you agree. Cookies contain information that is transferred to the hard drive of your computer or device.

There are some cookies that are essential to the functionality of our site, allowing you to: purchase products successfully, navigate to the correct page and save personal preferences. Some of these cookies are essential to our performing a contract with you, otherwise we have a legitimate interest in placing the cookies to improve the user experience by ensuring the website operates efficiently and remembers certain basic information for future visits

“Analytical” cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. These cookies also allow us to:

  • Estimate our audience size and usage pattern;
  • Store information about your preferences and products you viewed or searched for, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests;
  • Speed up your searches;
  • Recognise you when you return to our site;
  • Record page response times, length of visits to certain pages, methods used to browse away from the page;
  • Help us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily;
  • Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits.

Some of these cookies are processed on the basis of our legitimate interest in improving user experience by ensuring the site displays content relevant to you and operates in accordance with your preferences. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit and any future visits provided the cookie was not deleted in the interim.

The above list is not exhaustive.

Please note that our advertisers may also use cookies, over which we have no control.

You can block analytical and other cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site and confirm acceptance of our cookie policy.

We will not normally use cookies other than functional and analytical cookies. Where we do use cookies other than functional or analytical cookies, we will ask you first if we may use these.

Except for essential functional cookies, all cookies will expire after 12 months.

WHAT WE LOOK FOR

Cara Jewellers ("us", "we") takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. Cara Jewellers is not responsible for the privacy practices of any websites which may be linked from the Cara Jewellers website, so please check these separately.

We may change this Privacy Policy from time to time by updating this page so please check our Privacy Policy for any changes when you revisit our website.

What Personal Information do we Collect?

We ask for your personal information when you make a purchase, register, sign up for promotions, offers or competitions, or to receive news. Depending on which of these services you use, we may collect:

  • Your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase
  • Details of any purchase orders that you place through the website, and any details we need for delivery
  • Card payment details if making a purchase
  • Details you provide when you contact us or make enquiries either generally or about any purchases you make with us
  • Details of your visits to the website and the resources that you access
  • Information you provide if you report a problem with our website
  • Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy. Google Analytics may use the Double Click cookie when collecting data.

What we do with the Personal Infomation we Collect?

Depending on how you engage with us, we may use your information:

  • To facilitate your use of this website and the services available through it
  • When you purchase from us, to process your order, collect payment, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds; for internal accounting and regulatory purposes
  • For statistical analysis to assess our business performance and to improve our products and services;
  • To improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in (See Keeping You Informed)
  • To ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.

Who do we Share it with?

Cara Jewellers may also disclose your personal information:

  • If we use authorised service providers to perform certain services on our behalf, for example this might include reviews, direct marketing programme and for online payment services. We do not permit our service providers to share or to use such information for any other purpose and they are under strict obligations to keep your information secure; Trusted third party suppliers providing relevant products and services related to your Cara Jewellers purchases (see Keeping You Informed) to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect Cara Jewellers, its business, staff and customers; and to prospective or actual buyers in the event that Cara Jewellers sells any of its business or assets so help ensure continuity of your customer relationship.

Keeping You Informed

  • We may from time to time contact or update you about products, services or offers that may be relevant to you.
  • This may include delivery, reviews, lists and extended warranties, and other products and services related to your Cara Jewellers purchases, some of which are provided by Cara Jewellers and some by our trusted partners to whom we may pass on your details.
  • They or we may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.
  • If you don't want to be contacted by post or telephone you can email us at cara@emirates.net.ae or write to us at: Data Removal, Liali Jewellery LLC, DMCC, Dubai, U.A.E.. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 28 days.
  • If you don't want to be contacted by email, please unsubscribe from the Cara Jewellers marketing emails that contain an easy means for you to unsubscribe. Please note that Cara Jewellers would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.

Security and Storage

Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, Cara Jewellers cannot guarantee the security of any information you provide online.